Terms & Conditions
Every piece is handmade by me therefore each piece is unique. Repeat orders and commissions are always possible and welcomed but will never be exactly the same as the previous order.
Delivery times can vary depending on the piece or pieces ordered and the work involved to make it. Each piece is made by hand, by me in my workshop in Bristol and will take between 2-6 weeks to complete from when your order was confirmed. Bespoke orders may take longer, please contact me for details.
If you have a piece you require urgently, please email or call and I will do my best to meet your deadline. I can prioritise for special occasions!
I have some pieces in stock so sometimes you may get something the next day! All parcels will require a signature on delivery.
Orders under £35 are sent 1st class signed for,
All others are sent by Royal Mail Special delivery, this means your order is tracked and insured all the way to you. Special delivery is a next day delivery service, once the parcel is dispatched.
All orders are sent Royal Mail Tracked and Signed, this means your order is tracked and insured all the way to you. This service aims to deliver between 3 and 5 working days once your parcel is dispatched.
Rest of the World delivery
All orders are sent Royal Mail Tracked and Signed, this means your order is tracked and insured all the way to you. This service aims to deliver between 3 and 5 working days once your parcel is dispatched. Unfortunately, we cannot accept responsibility for additional charges (if any) resulting from import taxes / customs duties specific to the destination country. These must be borne by the recipient of the shipment.
I am not VAT registered.
I do not disclose buyers' information to third parties. When you order from me or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable me to process your request, notify you of acceptance of orders and deliver the goods ordered. This information will not be used for any other purpose.
Returns Policy Your right to Cancel
If for any reason you are not satisfied with the item(s) you have bought from us, please return them to us in the original packaging and condition within 7 days of receipt. Please also enclose a letter explaining why you wish to return the item(s), and we will arrange to refund you in full within 28 days of the receipt of your returned order. For all returns, you will be required to arrange and pay for the return of the products to us.
To return any item(s) to me: Items should be returned new, unused, and in the original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. I recommend that you obtain proof of posting since I cannot be responsible for packages lost in transit. Please pack the item(s) safely and contact me to obtain return address.